C11953-1962 C21963-1967 C31968-1982 C41984-1996 C51997-2004 C62005-2013

Policies

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HOURS OF BUSINESS

We are open for business Monday through Thursday, from 8:00 am to 5:00 pm, Pacific Standard Time


Click
Here to Download the RMA form 
 

CONTACTING US

PHONE ORDERS: 800.488.7671 (toll-free within the U.S.)

INTERNATIONAL ORDERS: 805.466.9261

FAX ORDERS: 805.466.4782 (available 24/7)

TECHNICAL INQUIRIES: please call 805.466.9261

EMAIL: info@corvettepacifica.com

 

PAYMENTS

We accept Visa, Mastercard and Discover credit cards. Your credit card will not be charged until your order leaves our warehouse. You may also prepay your order or have it shipped COD. Certain restrictions apply.  


FAX ORDERS

We have a fax order form that can be downloaded and printed, then faxed to us. To go to the fax order form, click here. Fax orders should be faxed to: 805.466.4782. This service is available 24/7. Along with your order, please be sure to include your name, telephone number, fax number and email address. Orders faxed to us on weekends or holidays will be processed the following workday.


ONLINE ORDERS...

All orders outside the USA & Canada (foreign orders) must meet a minimal of $500.00 We must have a credit card on file for shipping charges which must be determined after the order is placed. Our website cannot factor shipping costs outside of the continental United States so freight charges are determined after you checkout. We must have a credit card to process foreign orders 805.466.0259


MAIL ORDERS

Please send mail orders to: Corvette Pacifica, PO Box 2360, Atascadero, CA 93423  


INTERNATIONAL POLICIES - CORVETTE PARTS ORDERS OUTSIDE THE CONTINENTAL US

All orders outside the USA & Canada (foreign orders) must meet a minimal of $500.00 - We welcome and have been serving international customers for over 20 years. We recognize the extra care that your order requires. Your international orders may be faxed, emailed, or telephoned in to 805.466.9261. Due to the special attention required by international orders, there is a $10.00 processing fee added to each order.


SHIPMENTS

We know your time is valuable and we know you want your parts as quickly as possible. If you place your order by 3:30 pm, PST, and your parts are in stock, every effort will be made to ship the following business day. Orders ship UPS Ground unless otherwise specified. Shipping charges are at our cost plus a $5.95 handling fee per order to cover professional packing and packing materials. If applicable, there is also a $7.50 charge on COD orders. To save on shipping fees and time, we also drop-ship from third-party resources (normally the manufacturer). Drop-ship orders may be conveyed by other carriers and will be charged at the price we are charged by the third-party. Items will be charged to at the time the order is placed with the third-party resource, and shipping will be charged when the item is shipped.  

SATISFACTION GUARANTEE

We back everything we sell with our special Assurance of Quality. For every product that you order (excluding special order items and electrical parts), we offer a 30-day return period, for any reason whatsoever.

We do NOT accept returns on any products after 30-days!


PRODUCT RETURNS

A 'Return Merchandise Authorization' (RMA#) is required for all returns made within 30 days of receipt of your order. Please call us at 805.488.7671 to request your RAN. Exceptions will be allowed when we are made aware of a defective product. Certain restrictions apply to electrical and special order parts. Write the RAN on your invoice copy and place it inside the box. Also boldly mark the RAN on the exterior of the box. All returned merchandise may be subject to a 20% restocking fee depending on the circumstances. Cores must be returned at your expense. If you are returning large or heavy items, you are responsible for placing them in a sturdy box. All return packages must be insured.   Click Here to Download the RMA form

Does CorvettePacifica.com pay the return shipping cost for returned products? No, CorvettePacifica.com does not pay the return shipping cost for returned goods.  However, if you pay to send a defective item back to CorvettePacifica.com, we will replace the item and ship the replacement to you at no charge. CorvettePacifica.com will utilize every resource it has to ensure that your item is replaced promptly, without hassle.

 

DAMAGED MERCHANDISE

Please be sure to inspect your package directly upon receipt. If it has been damaged in transit, save all the original packaging material and notify the carrier immediately. Be sure to also notify our customer service department.  


MISCELLANY

All prices, part numbers, specifications, terms and policies are subject to change without notice. The liability of Corvette Pacifica is limited to the replacement of defective or incorrect parts. We will pay UPS Ground shipping in this case. Corvette Pacifica is not liable for any damage or loss caused by delays, failure, or any consequential damage arising from any cause whatsoever, or for labor, towing, storage, transportation, or any other charges incurred in the replacement or repair of a defective item. Further, in order for any warranty to be considered in force, the part must not have been altered in any manner.