Policies

HOURS OF BUSINESS

We are open for business Monday through Thursday, from 8:00 am to 4:00 pm, Pacific Standard Time.

And Fridays from 8:00 a.m. - 2:00 p.m., Pacific Standard Time.

Click Here to Download the RMA Return form

CONTACTING US

PHONE ORDERS: (800) 488 - 7671 (toll-free within the U.S.)

INTERNATIONAL ORDERS: (805) 466 - 9261

FAX ORDERS: (805) 466 - 4782 (available 24/7)

TECHNICAL INQUIRIES: please call (805) 466 - 9261

EMAIL: orders@ecproducts.com

PAYMENTS

We accept Visa, Mastercard, American Express and Discover credit cards. Your credit card will not be charged until your order leaves our warehouse. You may also prepay your order or have it shipped COD. Certain restrictions apply.

FAX ORDERS

We have a fax order form that can be emailed to you and then faxed to us. Fax orders should be faxed to: (805) 466 - 4782. This service is available 24/7. Along with your order, please be sure to include your name, telephone number, fax number and email address. Orders faxed to us on weekends or holidays will be processed the following business day.

ONLINE ORDERS...

All orders outside the USA & Canada (foreign orders) do not need to meet a minimum dollar amount. We must have a credit card on file for shipping charges which must be determined after the order is placed. Our website cannot factor shipping costs outside of the continental United States so freight charges are determined after you checkout. We must have a credit card to process foreign orders 805.466.9261. 

MAIL ORDERS

Please send mail orders to: Corvette Pacifica, PO Box 2360, Atascadero, CA 93423

INTERNATIONAL POLICIES - CORVETTE PARTS ORDERS OUTSIDE THE CONTINENTAL US

We welcome and have been serving international customers for over 20 years. We recognize the extra care that your order requires. Your international orders may be faxed, emailed, or telephoned in to 805.466.9261. 

SHIPMENTS

We know your time is valuable and we know you want your parts as quickly as possible. If you place your order by 2:30 pm, PST, and your parts are in stock, every effort will be made to ship that business day. Orders ship UPS Ground Or USPS which ever will provide the best service to your area. Large items such as Fiberglass and over sized orders may ship via Truck freight.  Shipping charges are at our cost plus a $5.95 handling fee per order to cover professional packing and packing materials. If applicable, there is also a $7.50 charge on COD orders. To save on shipping fees and time, we also drop-ship from third-party resources (normally the manufacturer). Drop-ship orders may be conveyed by other carriers and will be charged at the price we are charged by the third-party. Items will be charged at the time the order is placed with the third-party resource, and shipping will be charged when the item is shipped or when we are notified by invoice from the third-party. In the case that an item you order is no longer available or has been discontinued we will fill the rest of your order and refund for the part that we could no longer get. If an item goes on back order (out of stock) we will hold the order until we can complete it and ship it to you. For your Corvette parts in California most shipments will be delivered the next day via UPS, in most cases.

SATISFACTION GUARANTEE

We back everything we sell with our special Assurance of Quality. For every product that you order (excluding special order items and electrical parts), we offer a 90-day return period, for any reason whatsoever.

Click Here to Download the RMA form

RETURN POLICY

Returns:

You may return items, other than Special Orders, if they are returned unused, in original condition and in the original packaging. You MUST call Corvette Pacifica at 1-800-488-7671 for an RMA #. You MUST complete the Return Form and then send the package back to us including the Return Form. It is recommended that you insure the package and retain your receipt of the shipment with the valid tracking #. Corvette Pacifica will not be responsible for returns that are lost, misplaced or damaged and not shipped with a valid tracking #.

Restocking Fee:

There is no restocking fee assessed for items that were purchased within the last 3 months (from invoice date) Items that were invoiced between 3-6 months from invoice date, there will be a 25% restocking fee. Items that were invoiced between 6-12 months from invoice date will be assessed a 35% restocking fee. Returns more than 12 months old will not be accepted. Some items like made to order fiberglass and some other items may not be cancelled after order is placed unless we get permission from the mfg. If order can be cancelled a fee may be assessed. 

If your item is special ordered, custom made or a drop ship item there may be up to a 25% restocking fee added to the return of the item, some special order items and made to order items may not be returned.

Refused Shipments:

If a shipment is refused and/or returned to Corvette Pacifica, the customer will be charged shipping and handling plus a restocking fee of 15% of the product value.

No C.O.D. returns will be accepted.

Returns will be refunded to the same payment method in which the item was paid for (i.e. credit card, PayPal, Check, etc…)

Returns of partial sets or kits will not be accepted. They will be mailed back to the customer at the customer’s expense.

Defective Items:

Unless otherwise specified, all products are warranted to be free of defects in workmanship and materials for a period of 30 days from the invoice date. If you believe the item to be defective please contact Corvette Pacifica at 1-800-488-7671 we will be happy to instruct you on how to handle the return of the defective item.

Core Return Policy:

Cores must be complete and in rebuildable condition to receive full credit. Our suppliers are not able to accept core returns if the core has been modified or altered in any manner. Also, cores must be the same year, option and application as the item ordered. Please drain all fluids (if applicable) prior to returning them. The cores must be shipped to Corvette Pacifica, pre-paid by the customer and core verification can take up to but not limited to 3-6 weeks.

Damaged, Lost or Missing Merchandise:

Please inspect your order upon receipt. If the order is damaged, please contact Corvette Pacifica within 5 days of receipt of damaged package. If the order is presumed lost, please contact Corvette Pacifica within 5 days of claimed delivery date. Failure to do so could result in a negative outcome to the CLAIMS process.

Corvette Pacifica will then file a CLAIM with the carrier company. The CLAIMs process can take up to 30 days or more. Another item WILL NOT  be sent out free of charge until the CLAIMs process is complete and a positive determination has been made by the carrier company on the customers’ behalf. If the outcome of the claim is positive, a replacement item will be sent out free of charge with no additional transportation charges or a credit to the original payment method will transpire.

If a replacement item must be shipped out immediately it WILL BE at the customer’s expense, including transportation charges. If the outcome of the claim is positive, the customer will receive a credit to the original payment method including transportation charges (if transportation charges were included in the initial CLAIM).

Shortages or Errors:

You must call Corvette Pacifica at 1-800-488-7671 to report any errors or shortages within 5 days of receipt of package. NO EXCEPTIONS.

Back Ordered Items:

Please compare your invoice to the items received as soon as your package arrives. Your invoice will reflect what items were shipped and what items are on Back Order. Once the Back Ordered item is received at Corvette Pacifica, it will be shipped to the customer with no further transportation charges for that item on that original order. If something is on Back Order please contact Corvette Pacifica at 1-800-488-7671 for further information on ETA’s.

Drop Shipments:

Some items will be Drop Shipped to you from our vendors’ warehouse. All drop shipments will be paid for at the time the order is placed. Shipping charges will be charged for at the time the order is placed if they are known. Some shipping charges will be billed for up to 30 days after shipment occurs. No further notice will be given.

Does Corvette Pacifica pay the return shipping cost for returned products? No, Corvette Pacifica does not pay the return shipping cost for returned goods. However, if you pay to send a defective item back to Corvette Pacifica we will replace the item and ship the replacement to you at no charge. Corvette Pacifica will utilize every resource it has to ensure that your item is replaced promptly, without hassle.

MISCELLANY

All prices, part numbers, specifications, terms and policies are subject to change without notice. The liability of Corvette Pacifica is limited to the replacement of defective or incorrect parts. We will pay UPS Ground shipping in this case. Corvette Pacifica is not liable for any damage or loss caused by delays, failure, or any consequential damage arising from any cause whatsoever, or for labor, towing, storage, transportation, or any other charges incurred in the replacement or repair of a defective item. Further, in order for any warranty to be considered in force, the part must not have been altered in any manner.

Terms and Conditions

Last updated: May 22, 2017

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.ecproducts.com website (the "Service") operated by EC Products Design ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of EC Products Design and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of EC Products Design.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by EC Products Design

EC Products Design has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that EC Products Design shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us.